Pre-Order Terms and Conditions

Dear Customer,
 
We understand you will be excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders. To answer all your questions, please see our Pre-Order T&Cs below.

 

— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. Payment is taken at point of sale.


— Please understand that the shipping date is not guaranteed, as production can be subject to external factors that may be outside of NEU Apparel’s control. In this unlikely case, you will, of course, be refunded if requested.


— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.


— You are certainly still eligible to return the item, as agreed in our return/refund policy here


— To return your goods please visit our returns centre. Returns sent via other methods are accepted, but please understand that the customer is liable for the cost and delivery of this parcel.


— All pre-orders are final, the size and color cannot be adjusted, orders can be cancelled but there is no guarantee that stock will be available for you to pre-order.


— Please note that there is no waitlist. All pre-order items are sold on a first-come-first-serve basis, and we are unable to hold or reserve items.


— By placing a pre-order you are agreeing to these Pre-order Terms and Conditions.


— Our usual terms and conditions apply.


— Our shipping policies apply.


— You may change the delivery address of your order shipment up to 48hrs after you place your order. Unfortunately we are unable to change your delivery address after this date. 


— You may only cancel your pre-order for 48hrs after pre order opens on Dec 30th 12pm GMT.

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